​​contact us

Tel: +44 (0)113 8800 310

michelle@fatphrocks.co.uk

 

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FAQ

Hiya, below are the most common questions we receive from our customers, please see if your question is listed below.

If your query is not listed please use the contact box above and we will do our very best to help you x.

01
How do I place an order?

We are an online only retailer and can efficently take orders via the website, we do not offer telephone ordering as yet.

We can accept a written order that includes a postal order or cheque, however please allow time for clearance of payment before your order is dispatched to you, please also include £3.95 for postage and packing to your order cost, if this is your preferred method to place an order.

02
03
Payment and Shipping

We offer standard, worldwide and speedy next day delivery, simply select your required service at checkout. We use Paypal as our secure transaction handler, this does not mean you have to have a paypal account, you can pay with any credit or debit cards.

04
Secure ordering & payment options

All major credit and debit cards are accepted, we use PayPal as our payment processor so all payments are 100% secure and verified.

We can accept a written order that includes a postal order or cheque, however please allow time for clearance of payment before your order is dispatched to you, please also include £3.95 for postage and packing to your order cost, if this is your preferred method to place an order.

Please note we do not take payment over the telephone.

Returns & refunds

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. Please also note that items must be returned with all of the tags intact and unworn.

 

 

© 2014 by FATPHROCKS SHOP. Proudly created by Michelle Ellis

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